Warranty Policy

HSS Industries' products are under warranty for one (1) year from the date of shipment. Warranty applies to product defects that occurred during the manufacturing process.

Unless specifically stated, all products are made for indoor use and should not be stored outside prior to installation or warranty does not apply.

Models 101R and 101C Enclosure Units can be installed outside on a cement floor if protected from the elements by a 4 to 5 foot roof overhang on all sides. Please refer to the illustration on the back cover of our product catalog.

Privacy Policy

We respect your privacy. Any and all information collected on this site will be kept strictly confidential and will not be sold, disclosed to third parties or reused without your permission. Any information you give to us will be held with care and will not be used in ways that you have not consented to.

Shipping Policy

You can trust that your order will be quickly processed and safely delivered. We can ship products anywhere in the United States using LTL Freight Carriers. If you are placing an order for multiple units and do not have a shipping dock to receive these units, please specify the liftgate option. Products shipped to international destinations need to be coordinated with a sales person, please contact us to coordinate you shipment.

If you receive your package and it is damaged.  Please refuse delivery of this unit.  You must report damage within 24 hours of receiving the unit.  If not, it may not be returned for any reason.

Return Policy

You must inspect your shipment at time of receipt.  If you determine that the item is damaged, please do not accept delivery.  If after you have received your shipment and are dissatisfied with your order for any other reason than damage, you must contact us to arrange returning the item.  There will be a 15% restocking fee in addition to the shipping charges.  You are responsible for packaging and returning the unit.  The unit must not have been used in any way.

This policy is in place so that we may keep our prices at the lowest for all of our customers.  Your consideration is appreciated.